Why choose EasyDesk?
EasyDesk is more than just a helpdesk software. It is a complete online customer engagement solution that lets you provide fast, personalized, and effective support to your customers. With EasyDesk, you can:
View all features
01
Manage and organize your tickets with our advance filters, tags and others
02
Automate workflows, assign tickets and track SLAs with ease
03
Manage all your customer interactions from one place
04
Add canned responses and articles to optimise your workflow
05
Scale your support team as you grow
EasyDesk vs
other help desks
Has a fast start-up time
24/7 support for everyone
Unlike other help desks, EasyDesk offers round-the-clock assistance forall plans, regardless of your identity or location.
Mobile app for agents
Save between 20% and 40%
Pay only for thefeaturesyou actually require. No additional fees for support or training, no hidden charges.
What teams love about EasyDesk
See how teams use EasyDesk to deliver faster, smoother and more reliable support
James Walker
Customer Success Lead, WaveBright Group
“EasyDesk cuts our support response time in half within the first two weeks. The automation rules alone saved our team hours every day. The interface is clean, fast, and extremely easy to learn.”
Daniel Hughes
Operations Manager, NorthPoint Softtech
“We switched from another popular helpdesk, and the migration was surprisingly smooth. EasyDesk centralizes all our customer emails in one place, and our agents work much more efficiently now.”
Brandon Miller
Support Supervisor, GreenPeak Logistics
“Canned responses and workflow automation” really speed things up for us. A couple of customization options would be nice, but overall EasyDesk is a huge win for our support team.”
Christopher Reed
Head of Customer Experience, SilverStone Fly
“The SLA tracking is a game changer. We can finally see which tickets need immediate attention. Our team’s productivity and customer satisfaction score both went up noticeably.”
Ryan Brooks
Technical Support Manager, StreamFlow IT Solutions
“Managing tickets from email, chat, and social media in one dashboard makes everything so much simpler. The mobile app is great for handling urgent cases on the go.”
Austin Parker
Director of Support Operations, SkyBridge Software Solutions
“EasyDesk is genuinely fast, modern, and designed for real support teams. No hidden costs, no complicated setup—just smooth workflows and excellent 24/7 support.”
Nathan Collins
Customer Care Manager, Everline Home Services
“Our agents love EasyDesk. Ticket assignments are automatic response templates that save tons of time, and the knowledge base reduced repeated tickets by almost 30%. Totally worth it.”
Your agents' personal assistant in their pocket
With the EasyDesk mobile app, your agents can manage customer requests anytime, anywhere. They can create, update, and reply to tickets with just a few taps. The EasyDesk mobile app is your agents' personal assistant in their pocket, helping them deliver faster and better service. Download the app from Google Play Store or App Store now!
